August 7, 2019 3 Ways to Avoid the Liability of Damages


There are three key ways to avoid the liability of cargo and container damage.

First, make sure that you aren’t blamed for damage that occurred before you picked up the load.  The quickest and easiest way to do that is to use Photector to take photos of the condition during the pick-up interchange.

Here’s a quick demo.

If a claim comes along, you’ll have the photo evidence to prove that dent or scratch was on the container before the interchange and you won’t have to pay.

Second, make sure you aren’t blamed for damage that happened after your drop. Photector’s photo capture the date, time and GPS location automatically, so you have proof of your damage-free delivery.

Third, of course, take all the safety precautions to ensure that preventable damage doesn’t happen in the first place. For more info, here’s a link to one article on that: “Reducing the Risk of Damage, Loss and Claims.”

Unfortunately, some damage is unavoidable…that’s when you need Photector the most.

With Photector you can take up to 20 high-resolution photos, especially close-ups, to thoroughly show the extent of the damage. You can easily share the Photector photos with the customer during the damage claim process.  In this way, you are only charged for the specific damage and not additional damages that occur later down the line.

With Photector, avoiding unfair damage claims is just one tap away…So TAP HERE to take the Photector Test Drive or register for one of our free demo webinars today!

July 31, 2019 Transportation Pop Quiz: Test Your Knowledge of the Latest Trends


How well do you know the latest trends in the transportation industry?

Question 1:  What is the #1 concern of owner/operators and fleet managers right now?

A. Staffing of techs, logistics and sales people

B. Trade wars

C. Truck and driver shortage

D. Rates

Question 2: Of all the damage claims paid by a trucking company, how often did that company actually cause the damage?

A. 98% of the time

B. 53% of the time

C. 47% of the time

D. 28% of the time

Question 3: Last month, how many damage claims did your company pay per truck that wasn’t your fault?

A. zero

B. 1-2

C. 3-4

D. 4-5

Question 4: How much does an average container/trailer damage claim cost?

A. $895

B. $1452

C. $2383

D. $2764

Question 5:  How often do trucking companies end up paying for damage claims because they can’t find the photos and documentation to dispute them?

A. 4% of the time

B. 9% of the time

C. 17% of the time

D. 24% of the time


A recent survey by the Silicon Valley Research Group of owner/operators and fleet managers, found the following answers:

Answer 1: The #1 concern continues to be “C” Truck and Driver Shortage followed by “A” Staffing of other positions, trade war and rates.

Answer 2: “D” only 28% of the time did the company actually cause the damages they paid.  That means that most of the claims they are paying are someone else’s fault.

Answer 3: “C” 3-4 times per truck last month.  That’s a lot of unfair claims that weren’t their fault.

Answer 4: The average cost of a damage claim is “B” $1452 (with some claims being twice as much)

Answer 5: “D” 24% of the time companies end up paying for damage claims because they can’t find the photos and documentation.

The numbers reported from this survey depict a silent epidemic of damage claims being charged to the wrong parties.  It is unfair and hurts profits. Don’t let that happen to you!

Your company can protect itself from unfair damage claims and all those costs simply by using Photector. By snapping a few photos on your phone of the container or trailer when picking up and dropping off, you’ll have photo proof that you didn’t cause the damage.

Photector stores your phones instantly in the cloud using Blockchain technology so the photos, date, location and condition cannot be altered or faked. When you get a damage claim, the photos are right at your fingertips with a simple container ID search.  The photos prove it wasn’t you, so you can deny the claim and still keep a good relationship with your customer.

You can test drive Photector with a 14-day FREE Trial, visit to chat with us, come to one of our Demo Webinars or schedule a one-on-one demo today!

July 24, 2019 Don’t be a Victim of Faked Tire Damage Photos

Don’t be a victim of faked photos. Protect your assets with Photector!!

Free photo editing software can make tire damage “disappear” in seconds so you can’t trust just any photos. Only accept photos that were taken with Photector and instantly locked and securely stored in the Blockchain so no one can change them.

Photector automatically tags each photo with the time, date and GPS location so you can be sure of the condition at each stop. It provides only the unaltered facts to all parties along the supply chain about tire damage and other forms of damage too.

That way you won’t be scammed.

See for yourself how Photector can protect your assets…take a free, no-strings-attached TEST DRIVE or register to attend one of our free demo webinars today!

July 17, 2019 Tackle Tough Times with Two Expense Cutters

Everyone is scrambling to cut costs and save their profits. Here are two proven ways that PHOTECTOR cuts costs:

  1. With PHOTECTOR, you can prove that your company didn’t cause damage to containers or equipment.You can deny damage claims using PHOTECTOR photo facts.  That’s keeps thousands of dollars of your profit.
  2. PHOTECTOR’s automatic photo management feature, saves your staff from downloading, renaming, uploading, organizing, sorting and tediously searching for the right photos. With PHOTECTOR you can reduce the number of people who are researching and responding to claims.

Stop the endless back-tracking and back-and-forth claim bickering about who caused the damage. With PHOTECTOR photos, you can resolve the issue without argument with a few simple clicks.

Here’s how it works:

  1. Drivers use PHOTECTOR from their smart phones to snap photos of container and equipment condition at each pick-up and drop-off.
  2. PHOTECTOR does the rest. PHOTECTOR automatically time and GPS location stamps each photo and stores it securely in the Blockchain where it cannot be changed.
  3. When you receive a damage claim, you simply search PHOTECTOR with the seal number. In a few seconds, you have the photo proof that your company isn’t responsible. You send the photos to the claimant and happily deny the claim.

With just a few clicks and PHOTECTOR you have saved thousands of dollars each month. With the hours you saved on claim research and paperwork, you can downsize your claims department.

That’s how to keep on rolling’ in tough times. Take PHOTECTOR on a free test drive and come to one of our Demo Webinars to see for yourself how easy it is to deny claims and save time.


July 9, 2019 What do Container IDs Mean in Damage Claims?

When containers are damaged, there are two ID numbers that are key to put into the claim– the Container Number and the Seal Number.

Every international shipping container in the world has a unique ID number.  It’s an 11 digit code that contains a four-letter alpha prefix, followed by 6 numbers and a final “check digit.”

Four letter (ALPHA) prefix – the first three (3) characters represent the container’s owner. The forth is always “U” identifying it as a container “unit.” This is known as the BIC Code (

Six-digit (NUMERIC) suffix – this is created by the owner, based on their own conventions.

Check Digit – a single check digit is added at the end and validates the container number throughout the ocean freight shipping world.

To calculate the check digit use these 3 foolproof steps…

Step 1 – a numerical value is assigned to each letter of the alphabet beginning with A=10, B=12, etc. Multiples of the number 11 are not used…that’s why B doesn’t equal 11 and V does not equal 22.  Find the numerical value for each of the 4 letters in your container number.

Step 2 – get out your calculator. Each numerical value for each of the container’s 10 positions is multiplied using this formula;

Position 1 X 1 Position 6 X 32
Position 2 X 2 Position 7 X 64
Position 3 X 4 Position 8 X 128
Position 4 X 8 Position 9 X 256
Position 5 X 16 Position 10 X 512

Step 3 – Sum all results from step 2, then divide by 11 and round the result down to the lower whole number and multiply x 11. Next, subtract the resulting number from the sum of step 2 and you have your check digit!  That is the last number on the container.

When documenting a damage claim, use Photector to store photos of the damage, the container ID and seal number.

You can easily find the photos in seconds in the secure cloud because Photector’s OCR reader translates the photos of the Container IDs to searchable letters and numbers in the database.

Photector instantly and securely stores the date, time, location, container number and seal number and up to 20 photos documenting the condition of the load at each interchange.

You access the Photector database using the container number to see the photos from every interchange, pinpointing exactly where and when the damage occurred.

Claims can be processed and assigned to the responsible party with irrefutable photo evidence, avoiding months of investigating and denials.

Try Photector before you buy. Sign up for a 14-day FREE Trial and come to one of our Demo Webinars to see how easy Photector is to use!

July 3, 2019 Photector App is a Damage Claim Ninja

Damage claims that you didn’t cause sneak up on you from behind, steal away your profits and can end up killing your business.

You need protection! You need a ninja in your corner that can fend off unfair claims with authority.

Photector is just that.  This simple-to-use app that provides the photo evidence to stop unfair damage claims in their tracks.

When your drivers snap photos of the container during the interchanges, Photector automatically stores the photos, location, date and time in the cloud with Blockchain security so that nothing can be faked or altered.

When a damage claim comes in, you’ll have the photo evidence right at your fingertips.  No more spending hours trying to find the right photos.

A quick search in the Photector dashboard by container ID or seal number is all it takes to show your customer the photos that prove you didn’t do it.

With Photector, you’ll have proof of a damage-free delivery, so you can politely reject damage claims and still maintain a good relationship with your customer.

Protect your bottom line … Test drive Photector with a 14-day FREE Trial, come to one of our Demo Webinars or schedule a 1-on-1 demonstration today!

June 26, 2019 Oops! I Damaged a Container. What Next?

Millions of containers are moving around the world constantly.  It’s inevitable that some of them get damaged along the way.

When damage happens, here’s what to do.

First, ensure that the damage is new damage, not old damage. Was it already dented when you picked it up?  Always capture the condition of the container in photos at pick-up with Photector.  You don’t want to pay for old damage.

Second, determine the extent of the damage. Is just the container damaged or is the cargo also damaged?  If the cargo is also damaged, repeat the process below with the owner of the cargo as well.

If the container has new dents, scratches, a hole, or broken doors that weren’t there when you picked it up…

Step 1. Take up to 20 high-resolution photos with close-ups of the damage using Photector.

Step 2. Notify the owner of the container that damage has occurred and share the Photector photos. The owner will file a damage claim and send it to you with an invoice.

Step 3. Reply to the claim by submitting the following:

  • Your Photector photos
  • Gate in EIR at origin
  • Gate out EIR at discharge with specific damage and location noted (size of dent, length of scratch, broken left door hinge, etc.)
  • Equipment Interchange Report
  • Sub-contractor’s damage/loss report and contract with customer
  • Container track
  • Copy of bill of lading
  • Road haulage documents
  • Delivery notes
  • Police reports and witness statements, if available

An average container damage claim is $1,452. To avoid as many damage claim payouts as possible, protect yourself by using Photector on every load, at every interchange.

Use Photector to prove that old damage wasn’t caused by you and to prove your damage-free delivery (in case the next guy damages the container but you are asked to pay for it).

When damage does happen on your watch, Photector can protect you from paying more than necessary. Often a small gouge can get bigger and bigger as the container is passed along the supply chain.

Test drive Photector with a 14-day FREE Trial, come to one of our Demo Webinars or schedule a 1-on-1 demonstration today!

June 17, 2019 Demurrage Fees: Hidden Costs for Using Containers as Storage

Never heard of demurrage fees?  Then listen up!

Shipping containers are not free. They’re rented.  When you ship a load, the contract specifies a number of days after the load arrives to unload the container and return it. If you keep the container in your possession past that date, daily fees start to tack on to the cost of the shipment. These are called “demurrage.”

What’s worse, the daily rate may increase if you hold the container too long.  Fees start at $50-$250 per day then increase to $500 per day for “penalty” rates.

With this kind of big money on the line, there are often disputes about when a particular container arrived at its’ destination.  Don’t get stuck paying for any extra days or penalty fees if you don’t have to.

Use Photector to protect your company for any delivery date disputes.  Photector automatically captures the time, date, location and condition of each container with up to 20 photos.

This 52-second video shows how.

You’ll be amazed at how quick and easy Photector is to use.

With photos of the seal number, time, date and location stamp on each load, it is easy to solve delivery date disagreements and avoid dreaded demurrage fees.

Test drive Photector with a 14-day FREE Trial, come to one of our Demo Webinars or schedule a 1-on-1 demonstration today!

June 12, 2019 Solve Delivery Date Disagreements Instantly

Nothing causes friction between customers and carriers like a disagreement about the date a load was delivered.

The customer claims it was on the 18th and the carrier claims it was on the 14th.  You can resolve these disputes without harming the working relationship using Photector.

With Photector, you can capture up to 20 high-resolution photos every at every interchange, each tamper-proof with time, date and GPS location tags.

Photector will solve any argument by providing proof-positive of delivery date, time and load condition that all parties can trust.

Test drive Photector with a 14-day FREE Trial, come to one of our Demo Webinars or schedule a 1-on-1 demonstration and solve disagreements in an instant!

June 5, 2019 Win the Damage Blame Game

Have you lost the blame game and paid for damages that you didn’t cause? The last person in the supply chain often gets blamed for damage that happened along the way.  Don’t let that be you!

The innovative Photector tool gives you the proof you need to show that the damage didn’t happen on your leg of the trip.

It’s easy. When you pick-up a load, use Photector to capture photos of the condition so you aren’t blamed for any pre-existing damage. When you drop the load, capture the updated condition with Photector so you aren’t blamed for any damage caused by the next guy.

Photector is easy to use, and only takes a minute. In fact, it only takes half the time to manage interchange photos than using other methods, putting you back on the road faster.

With over $1.8 billion dollars in damage claims annually in the transportation industry, you could be getting blamed for damages that you didn’t cause.

Photector will provide proof positive of:

  1. Cargo, Container, Seal Number and Equipment Condition in up to 20 high-resolution photos
  2. GPS Location
  3. Delivery Date and Time

Photector captures your interchange and stores it securely so that EVERY interchange is tamper-proof and trustworthy.

Your Photector dashboard allows you to retrieve the right photos in seconds using the Seal Number to show customers your damage-free delivery, limiting disagreements about delivery dates and condition. Keeping your customers’ goodwill without paying for damage you didn’t cause.

Get the proof you need to win the blame game. Test drive Photector with a 14-day FREE Trial, come to one of our Demo Webinars or schedule a 1-on-1 demonstration today!

Photector Is Changing The Way Companies Protect Themselves

  • Find out how to prevent damage claims you didn't cause
  • Squeeze more profit out of every trip
  • Save time, hassle & relationships
  • Securely Document the State of Equipment

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A Photector Event is the combination of Date, Time, GPS Location, OCR, Blockchain, and up to 20 high resolution photographs.

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