How long do you have to file container damage claims?
Missing filing deadlines and lack of evidence are reasons shippers and equipment owners don’t get paid for damages. Promptness and complete evidence improve your odds of getting paid.
Damage claim deadlines may differ by mode and carrier and is noted in the contract between the shippers and carriers so check your contracts to get it right. Late damage claims may be forfeited.
Notification of damage should take place immediately, generally the carrier should be notified within 15 days. The claim form, with all the documentation, should be filed within 9 months. If a lawsuit is needed, it should be filed within two years.
Damage investigations need to be done by back-tracking through the chain of interchanges and can take 3-6 months. Often there isn’t enough evidence to determine where and when the damage happened, so many investigations are inconclusive and non-productive.
Fortunately, the Photector app solves these problems. In fact, when shippers and their carriers use Photector, investigations can be kept to a minimum.
Photector instantly and securely captures the date, time, location, seal number and up to 50 photos showing the condition of the load at each interchange.
On the Photector dashboard, using the seal number to instantly search the photos from every interchange, you can pinpoint exactly where and when the damage occurred. You can then file a claim with the responsible party with factual photo evidence, avoiding months of investigating and denials.
That’s how you get paid for damages.