Let’s face it. Many folks who rent trucks drive cars. They aren’t used to the big trucks that take more room to maneuver, turn and park.
That’s why equipment damage is such a big line item expense in our industry.
More awareness could be built into the rental process, encouraging renters to take the transaction more seriously. Reminding them that trucks aren’t tanks and that they can be damaged just as easily as cars.
Photector’s photo documentation system acts as a “pattern interrupt” to a typical rental experience. A pattern interrupt is a technique that changes a person’s thought, behavior or situation.
With Photector, the counter agent quickly snaps photos of the rental driver, their ID, and all sides of the truck, trailer or equipment while the customer watches. The agent explains that more photos will be taken again at the end of the rental and they will be responsible for any new damage.
By increasing awareness and setting these expectations up front, customers will drive away with safety at the forefront of their mind. It’s a win-win for everyone.
See how easy Photector’s photo documentation process is by scheduling an appointment.