October 30, 2019 How To Finally Get Paid for Filthy Rental Returns

When rental trucks, trailers and equipment come back in unfit conditions, it disrupts your whole operation.

You can’t rent it right back out in that condition. You’ve got to take it out of the rotation, pay someone to clean it, and then put it back in the lineup.

Often, the down time costs your business even more than the cleaning crew.

Some companies have increased their rental fees to cover these extra costs. But that makes it hard to stay competitive.

There is a better way!

Let’s stop the unfit behavior at the root cause–the drivers. Let’s not penalize all the customers with higher prices but instead charge only the culprits that are leaving excessive trash, garbage and other unfit conditions in the rentals.

To do that, you’ll need irrefutable proof that the rental was clean when it was picked up and unacceptably unfit when it came back.

That’s where Photector comes in.

In order to charge these customers for the cleaning and downtime successfully, you’ll need good records–photos of the clean condition when the driver took it out and photos of the unfit conditions when the driver brought it back.

Photector is a quick and easy way for rental agents to document the condition with up to 20 photographs when the rental leaves, complete with GPS location, time and date stamps, all saved in the Blockchain where no one can alter them. When the rental comes back in, agents take more photos of the condition.

Photo evidence removes all doubt about who is responsible. The “before and after” photos are key to stopping any “he said, she said” arguments.

With Photector in place, you can institute a new billing policy with cleaning fees and have the factual proof to share with customers about their drivers’ behavior to make the fees stick. Even a $100 fee will get their attention.

If a driver knows that “eyes are watching,” you are going to charge $100 to the company, and their boss is going to see the photos, then the driver will be more likely not to leave behind any unwanted conditions.

Schedule an appointment today to see how Photector can stop these unfit conditions in its tracks.

October 25, 2019 FreightWaves names Photector for the 2020 FreightTech 100

This week, FreightWaves announced the winners of its 2020 FreightTech 100 award and among the winners, Photector was selected again for the 2nd year in a row. The FreightTech 100 highlights the most innovative and disruptive companies across the freight industry, featuring both cutting-edge upstarts and top-notch traditional powers.

This year’s list includes 70 returning companies from last year’s awards and 30 first-timers.  This year’s FreightTech 100 list is the result of over 1,200 nominations for 255 unique companies.

“We are pleased to announce the 2020 FreightTech 100, and we are excited to reveal the 2020 FreightTech 25 at FreightWaves LIVE in Chicago next month,” FreightWaves Executive Vice President of Events Arlen Stark said. “These game-changing companies are driving the freight industry toward greatness.”

Companies named in the FreightTech 100 will be judged by an external panel of industry experts, with voting conducted and overseen by accounting firm Katz, Sapper & Miller (KSM). Each member of the panel will rank their top 25 companies on a 1 to 25 point basis. The companies generating the most points will comprise the FreightTech 25.

Congratulations to Photector for winning this important and prestigious award for a 2nd year in a row.  Photector’s contributions to innovating the freight processes have improved our industry.

Read last year’s announcement article for 2018’s FreightTech 100 award

October 23, 2019 How To Reduce Truck Rental Damages with a Simple Pattern Interrupt

Let’s face it. Many folks who rent trucks drive cars. They aren’t used to the big trucks that take more room to maneuver, turn and park.

That’s why equipment damage is such a big line item expense in our industry.

More awareness could be built into the rental process, encouraging renters to take the transaction more seriously. Reminding them that trucks aren’t tanks and that they can be damaged just as easily as cars.

Photector’s photo documentation system acts as a “pattern interrupt” to a typical rental experience. A pattern interrupt is a technique that changes a person’s thought, behavior or situation.

With Photector, the counter agent quickly snaps photos of the rental driver, their ID, and all sides of the truck, trailer or equipment while the customer watches. The agent explains that more photos will be taken again at the end of the rental and they will be responsible for any new damage.

By increasing awareness and setting these expectations up front, customers will drive away with safety at the forefront of their mind. It’s a win-win for everyone.

See how easy Photector’s photo documentation process is by scheduling an appointment.

October 16, 2019 Cash Customers, Expensive Rental Trucks and Blockchain Evidence

Cash customers can be a curse or a blessing when you consider that a customer gives you a few hundred dollars and drives off in a brand new, 5-figure box truck.  Here’s how one disaster played out at a well known national rental company.

A woman came in to rent a 16-foot box truck for what she said was a one-day, in-town move. She paid her $200 deposit and $40 rental fee in cash. Should that have raised a red flag? Probably, but it gets worse.

They gave her one of the brand new trucks, because the trucks stay in local inventory when it’s an in-town move.  The next day, their customer didn’t show up at her scheduled return time. She didn’t show up late–she never showed up at all!

They began calling the first phone number she gave them with no answer. Next, they would’ve charged her credit card… but she had paid in cash!  They then called her second phone number. It turned out to be the business phone number of their other rental office down the street.

Now, here’s the best part: The rental rep forgot to scan her driver’s license. There was no G.P.S. installed on the truck. They had no idea where their brand new truck was, and all evidence pointed to a stolen vehicle they’d never see again.

This was a perfect storm of incompetence, oversight and deception, and they were at fault for 2 out of 3!

Luckily, a week later, the truck showed up. Their customer had driven it across state lines and dropped it off at one of their other rental offices in California. Turns out, it was cheaper to steal it for a week than to pay for a one-way move to California.

She had given the rental company cash, along with a fake name, 2 fake phone numbers, and no I.D. or credit card. They didn’t have a clue who she was, so they couldn’t find her to even prosecute her.

The outcome would have been much different if Photector had been part of the rental process. During check-out, they could have taken photos of the customer, her ID and credit card, and photos of the condition of the truck. The evidence they collected would have been date, time and GPS location stamped and stored in the Blockchain–evidence that would hold up in court. It would also be evidence available to all of the rental companies locations instantly across the country, as well, so she couldn’t try this again on anyone else in the near future.

Of course, using Photector may have been a deterrent and this customer may have decided stealing wasn’t worth the risk.

See what Photector can do for your rental company by scheduling an appointment with us today.

October 9, 2019 Eating $15,000 in Rental Damages Really Hurts

A colleague worked in the truck leasing business for a well known company that had a big lease contract with a freight company. He told me lots of stories about rental trucks being returned with damages.

Once he was in his office when he heard one of the rental reps on the front counter yelling, so he went to see what was going on. The customer’s driver had walked in, flipped the keys at the rental rep, and walked out. Didn’t say a word.

As they chased the driver to the parking lot they discovered the truck’s entire passenger side was missing! The driver must have sideswiped something. The side skirts and the front were damaged. The molding and plastics were gone from the passenger side. The door was a mess and the mirror was missing.

It was more than $15,000 of damage.

My colleague marched back inside to send a strongly worded email to the company, attaching a damage claim. But when he started searching for the inspection document, he went cold. Come to find out, nobody ever filled one out on this rental.

No one completed a walk around at time of rental. Or if they did, the paperwork didn’t make it to the file cabinet.

He went ahead and sent the damage claim email with pictures of the damage anyway, but he knew what would happen…and it did.

Almost immediately, the freight company requested the original inspection sheet. He told him that he couldn’t find it.

“Well, then it sounds like you guys have a problem, don’t you?” the freight company contact said. And that was the last of the damage claim.

Unfortunately, he was right, and they had to eat the entire cost of repairs.

Sadly, this was not a rare occurrence. They had situations like this several days a month, all year long.

When I talk to others in the industry, they tell me the same things happened at their companies all the time, too. Blame it on $10/hour clerks or paper records instead of digital documentation or just being too busy to be thorough. It doesn’t matter. At the end of the day, that’s a lot of profit going out the window in an industry with already low margins.

Today this would never happen because there’s Photector. You are able to document the condition, location and timestamp before and after each rental. Stored in the Blockchain. Quick. Easy. There’s no way the inspection would get lost.

Photector’s patent pending technology gives you irrefutable evidence should damage occur without a doubt in anyone’s mind–yours, your customer’s or a court of law.

Schedule an appointment to see how Photector innovates the rental industry.

October 5, 2019 Photector Surpasses 1 Million Events

This week marks a huge milestone for Photector and our entire team is ecstatic – We just surpassed 1 million events being recorded on our platform.

If you didn’t already know, a Photector event is the combination of Date, Time, GPS Location, OCR, Blockchain, and up to 20 high resolution photographs taken from a smart device such as an iPhone or Android.

The feedback from our customers has been both gratifying and encouraging:

  • A trucking company was able to prove out an ROI for the entire year in just one month
  • A repair company saved 1 full-time position using Photector rather than keeping track of photos “the old fashioned way”
  • A rental equipment company uses Photector to record the before and after condition of their rental equipment dropped the number of claims by 50% and increased revenue because equipment wasn’t in the repair shop and was being turned faster. Their feedback: “There’s no substitute for photographic proof.”

There are many other great stories on how Photector has saved time and money, let us help you write your story.

Schedule an Appointment

September 25, 2019 Container Interchange Changes Liability to You

“Container Interchange” is a transportation industry term for when a container, trailer or piece of equipment is passed between two parties. That’s an “interchange.”

An “interchange” also passes the legal liability for the container, equipment, and contents. All parties involved in passing containers and equipment down the supply chain need to understand their legal liability while it is in their possession. If damage occurs to the container such as a dent, scrape or puncture while in your possession, you must pay the container owner for it. If cargo is damaged, you must pay the cargo owner for it.

For example, if a container of big screen TVs gets damaged, the party in possession of the container at the time of the damage ends up paying for it. Sometimes the costs can be higher than the job paid. The owner of the damaged cargo, container or equipment, will submit a damage claim invoice for the damage.  In some cases, the damage fees may be withheld from the payment for the shipment.

To protect themselves, all parties in the supply chain should use Photector to take photos with time, date and location stamps to document condition.

Here’s a video that shows how it works.

Simply use Photector to take photos of the container, equipment, cargo and especially the seal number at the time of the pick-up interchange and the drop-off interchange. When you drop-off a load, snap another photo of the unbroken seal with Photector.  That proves that the container wasn’t opened and nothing was stolen on your watch.

If damage does happen while the container or equipment is with you, use Photector to thoroughly document the size and scope of the damage. You don’t want to end up paying for a whole container of TVs just because one of them was cracked. You don’t want to pay for a giant slash down the side of a container, when it was just a small scratch when you dropped it off.

The old-fashioned EIR forms leave too much room for interpretation which leads to unfair costs being charged to you. Regular cell phone photos are easy to fake, so those aren’t good enough to prove where and when the damage happened. Photector photos leave no room for interpretation because you can zoom in on the high-quality photos to see exactly the extent of the damage and condition.

The article “6 Taps to Avoid Damage Claim Fees” has step-by-step instructions on taking photos to protect yourself with PHOTECTOR.

Test drive Photector with a 14-day FREE Trial and schedule a 1-on-1 demonstration today!

 

September 18, 2019 Faking Damage Photos is Easy. Watch Out!

When thousands of dollars are at stake for equipment damage or container damage, don’t trust just any photos.  A 5th grader can fake photos these days.

Anyone can fake photos in a few seconds with free software. Don’t be victimized by faked photos of equipment damage.  With the Photector, you’ll be protected with tamper-proof photos that are locked instantly in the Blockchain for secure storage.

Photector provides only the unaltered facts to all parties along the supply chain including up to 20 photos of condition at each interchange, with date, time and GPS location; all the proof you need to determine where and when the damage happened.

Test drive Photector with a 14-day FREE Trial and schedule a 1-on-1 demonstration today!

 

September 9, 2019 Photector Innovates Freight Industry 7 Ways

Photector innovates the freight industry in 7 ways…

  1. Photos are more powerful and informative than handwritten diagrams and notes. Photector uses cell phone digital photos snapped during freight packing, loading and delivery as an accurate way to show the condition of the merchandise and equipment being moved.
  2. Everyone needs tamper-proof photos. Photector store photos securely in the Blockchain where they are protected from alterations and manipulation. (Unlike photos stored on a local drive that are easy to change.)
  3. Prove where, when and in what condition loads get delivered. Photector eliminates disagreements about delivery times, parties responsible for damage, and the extent of damage by automatically tagging GPS location and timestamps.
  4. Streamline inspection documentation. Photector saves time at pick-up and drop-off points with a quick way to document container and equipment condition.
  5. Efficiency is key. By automating photo uploads, storage, and retrieval, Photector shaves hours of time each day. And the Optical Character Recognition (OCR) feature makes text and numbers in photos searchable anytime, anywhere.
  6. Eliminate paying for unfair damage claims. Cut weeks off damage claims investigations by finding the responsible party immediately by seamlessly sharing photos with all parties involved.
  7. Improve partner relationships. Photector gives you a way to assign damage to the right party immediately. That lowers the friction caused by the wrong parties being asked to pay damage claims that they didn’t cause.

By innovating the freight industry, Photector deserves a nomination in the FreightWave’s 2020 – FreightTech Award.

“On behalf the Freight.Tech 100, I encourage companies to nominate companies they feel are deserving of consideration,” said FreightWaves Executive Vice President of Freight Futures and Events Arlen Stark.

Photector (then PEIR) was recognized in the Freight.Tech 100 last year, and we need your help to win again. Please nominate Photector today!

Deadline is Oct 5, so please do it today! Here are the details for the nomination:

  • Nominee Company Name:  Photector
  • Nominee Company URL: https://photector.com
  • Nominee Contact First Name:  Tom
  • Nominee Contact Last Name:  Burke
  • Nominee Contact Email:  tburke@photector.com
  • Nominee Contact Phone:  702-425-3111
  • Nominee Company Industry:  Technology
September 4, 2019 Deadlines Matter… Get Paid For Damage Claims!

How long do you have to file container damage claims?

Missing filing deadlines and lack of evidence are reasons shippers and equipment owners don’t get paid for damages.  Promptness and complete evidence improve your odds of getting paid.

Damage claim deadlines may differ by mode and carrier and is noted in the contract between the shippers and carriers so check your contracts to get it right.  Late damage claims may be forfeited.

Notification of damage should take place immediately, generally the carrier should be notified within 15 days. The claim form, with all the documentation, should be filed within 9 months. If a lawsuit is needed, it should be filed within two years.

Damage investigations need to be done by back-tracking through the chain of interchanges and can take 3-6 months. Often there isn’t enough evidence to determine where and when the damage happened, so many investigations are inconclusive and non-productive.

Fortunately, the Photector app solves these problems. In fact, when shippers and their carriers use Photector, investigations can be kept to a minimum.

Here’s a 52-second video showing how it works.

Photector instantly and securely captures the date, time, location, seal number and up to 50 photos showing the condition of the load at each interchange.

On the Photector dashboard, using the seal number to instantly search the photos from every interchange, you can pinpoint exactly where and when the damage occurred. You can then file a claim with the responsible party with factual photo evidence, avoiding months of investigating and denials.

That’s how you get paid for damages.

Test drive Photector with a 14-day FREE Trial and schedule a 1-on-1 demonstration today!

 

Photector Is Changing The Way Companies Protect Themselves

  • Find out how to prevent damage claims you didn't cause
  • Squeeze more profit out of every trip
  • Save time, hassle & relationships
  • Securely Document the State of Equipment

What's a Photector Event?

A Photector Event is the combination of Date, Time, GPS Location, OCR, Blockchain, and up to 20 high resolution photographs.

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