May 2, 2019 Stop Damage Claims in Their Tracks

Is your company one of the 44% that pay damage claims you know you didn’t cause just to keep the customer?

Or part of the 42% that pay unfair damage claims because it is quicker and easier than fighting them?

Or part of the 37% the don’t take photos at interchanges to protect your bottom-line?

If so, Photector will help you stop unfair damage claims from wrecking your company.

You can quickly snap photos at the interchange and Photector stores them along with the location and time in the cloud using Blockchain security, so that nothing is ever altered or faked.

When damage claims come in, you can find the right photos in seconds by searching on the container ID.  You’ll immediately have the proof you need that the damage did not occur while in your possession.

You can politely deny the claim with photo facts, keeping the customer relationship intact while saving your bottom-line.

Now you can stop unfair damage claims in their tracks.  Test drive PHOTECTOR today with a 14-day FREE Trial.

Visit www.PHOTECTOR.com to chat with us or schedule a demonstration.

April 30, 2019 How to Avoid Cargo Damage Liabilities and Foster Teamwork Across Your Shipping Sphere

 

Creating a team mentality among the players in your company’s shipping sphere is key to avoiding cargo damage liabilities. When everyone shares the same goal of keeping costs as low as possible, experience and satisfaction grow and interaction shifts from blame to safe and secure fulfillment.

With Photector, the industry leading tool that protects against unwarranted cargo damage claims, companies can project confidence, consistency and strength by promoting an atmosphere of fairness in an otherwise blame-filled industry when dealing with damages and unnecessary costs.

Here are some tips to ensure the right moves are made by all parties as cargo moves it way through the transportation system, and damages during transportation are avoided.

When selecting the carrier or transportation company you want to work with, consider the following preventative measures to make sure high standards are meet from the get go:

  1. Inspect the carriers trucks.
  2. Conduct a site inspection of the carrier’s facility and operation.
  3. Ask if the carrier conducts background checks on staff responsible for shipments.
  4. Inquire about the carrier’s claims rate.
  5. What quality standards does the carrier practice? Common industry standards such as ISO9000?
  6. How is cargo moved within the carrier’s facility?
  7. Is the facility secure?
  8. Does the carrier conduct dock checks? Do separate shipping and receiving operations exist for security?
  9. Is the equipment state of the art?
  10. Is the carrier T.A.P.A certified?

Once a carrier has been selected, have clear guidelines for vendors when it comes to packaging your products and materials. Proactive procedures such as shared checklists and requirements are essential, as are regular QA checks, confirm packing is meeting company standards:

  1. Specify the container for the shipments, taking into account weight thresholds.
  2. Make sure there is adequate room for packing material to cushion products.
  3. Wrap items in the container separately.
  4. Ensure proper banding and closure of the shipping container.

Once packaged, proper labeling of freight is critical for direct and timely delivery:

  1. Place the label on the top of the container and ensure it’s the only one visible. Remove any old and outdated labels.
  2. Include a duplicate address label inside the container.
  3. Ensure a return address is visible on the label as well.

Change of custody for shipments provides a great opportunity to continue to foster teamwork and ensure the shipment arrives to final destination intact and undamaged.

  1. Verify freight and condition prior to signing for shipment with qualified and trained staff.
  2. Compare the freight to the bill of lading or freight bill. Is the box count correct? Is the freight undamaged? Are the bands broken? Are the boxes open or marred? If so, Photector can be utilized to capture and document the damage for correct damage claim processing.
  3. Properly move and store the freight according to company guidelines once the inspection is completed.

When these preventative procedures are followed, companies can more successfully avoid cargo damage liabilities. Register for your free Photector test drive today.

April 25, 2019 What is a Shipping Container Claim?

 

Shipping container claims, also known as damaged cargo claims or freight claims, are a legal demand by a shipper or consignee to a carrier for financial reimbursement of damages or losses to a shipment.

In today’s marketplace, it is the consignee’s responsibility to initiate the claim and document any cargo loss or freight damage. Damage or loss should be observed at the time of shipment delivery and noted on the bill of lading or delivery receipt.

How long do you have to file a container damage claim?

The Carmack Amendment specifies that claims must be acknowledged by the carrier within 30 days of initial filing. A final disposition of the claim must be given in writing within 90 days.

Damaged cargo claims equal $1.8 billion annually in the shipping industry and comprise a giant headache for shippers.

Industry statistics show that in 2018, over a third of all logistics and transportation companies were asked to pay for container/trailer damage for which they had no liability. Over half of those claims were paid because companies lacked the proof needed to deny claims.

With Photector, damaged cargo claims become easy to assess and process. Photector allows trucking companies, hubs, ports and drivers to document the condition of containers when delivered to a consignee thru photo proof, snapped with a smart phone and uploaded to the app.

The simple 5-step process uses Blockchain technology to establish undeniable photographic proof of shipments being interchanged between parties. A digital document is created with a date and time stamp, verifying and authenticating the location where the digital document was captured.

How to take photos of shipping containers to avoid liability?

Photector makes it simple:

  1. To start, users type in a brief description of the Event and enter as many tags as needed to easily identify the Event (“Chassis”, “Damaged”, “Rear Corner”, “BN”).
  2. Photos are taken with the user device — up to 50 photos may be taken to record the interchange.
  3. User taps “Upload Event” when done and Photector obtains & confirms a Blockchain certification and stores the information in Photector’s platform for easy access and retrieval.
  4. Users may review any stored Event through the Photector app or website to verify the Blockchain Proof of Authenticity, Event Summary, Tags, Details, Geo Locations & unique Blockchain Hashes.

Once damage is recorded, the consignee must accept the shipment, render payment and begin the freight claim procedure with the shipper.

Processing claims can be frustrating, expensive and time consuming for all parties involved. Photector decreases the liability for shippers and transporters and should be a resource every driver has on their smartphone.

Click here to start a free trial of Photector today!

April 23, 2019 6 Taps to Deflect Unfair Damage Claims

 

The key to avoid paying for damage you didn’t cause is thoroughly capturing the load’s condition at pick-up and drop-off.  An old-fashioned EIR form just won’t cut it.

Often handling containers causes loads to shift as well as boxes to be broken or damaged while in the shipping mode from water movement, rail movement or during trucking. Equipment also gets dents, dings and scratches.

Photos of the condition of the container, the freight and the seal number are crucial.

Follow these best practices to stop paying for damage to containers and cargo that you didn’t cause.

  • Use the Photector to take 4 photos of every load at pick-up:
    1. The empty container
    2. Inside the fully-loaded container with the door open
    3. The shut door and seal applied
    4. A close-up of the seal number. Ensure the entire seal number is readable in the photo. Photector will automatically convert this to text so you can easily search by seal number at a later date.
  • Photector automatically tags the photos with time, date and GPS location with secure storage.
  • Use Photector to take 2 photos of the load at destination receiving dock:
    1. The closed door with the seal intact
    2.  The inside of the container showing the condition of the blocking and bracing – if there is obvious damage, take more detailed photos to show the amount of damage.
  • When questions or claims arise, search Photector by seal number to find your photos in seconds.

Using Photector to capture the condition of the load at pick-up and delivery is the only way to prove that you didn’t cause the damage.

Here’s a 52-second video that shows how.

That’s just 6 taps to trusted proof, saving you thousands of dollars in damage you didn’t cause.

To try it out, Test Drive Photector for free!

December 12, 2018 6 Clicks will Avoid Damage Claim Fees

The key to avoid paying for damage you didn’t cause is thoroughly documenting the load’s condition at pick-up and drop-off.  An old-fashioned EIR form just won’t cut it.

Often the handling of the containers causes loads to shift as well as boxes to be broken or damaged while in the shipping mode from water movement, rail movement or during trucking.

Photos of the condition of the container, the freight and the seal number is crucial.

Follow these best practices to stop paying for damage to containers and cargo that your company didn’t cause.

  1. Use the Photector app to take 4 photos of every load at pick-up.
    • First photo is the empty container.
    • Second photo is inside the fully-loaded container with the door open.
    • Third photo is door shut and seal applied.
    • Last photo is a close-up of the seal number. Ensure the entire seal number is readable in the photo.
  2. Use the Photector app to store the photos to the cloud.
  3. Use the Photector app to take 2 photos of the load at destination receiving dock.
    • First photo is the door closed with the seal intact.
    • Second photo is the inside of the container showing the condition of the blocking and bracing. If there is obvious damage, take more detailed photos to show the amount of damage.
  4. When questions or claims arise, search Photector’s database by seal number to find your photos quickly.

Photo documentation of the condition of the load at pick-up and delivery using the Photector’s app is the only way to prove that you didn’t cause the damage.

Here’s a short video that shows how.

When you take a close-up readable photo of the seal number, it is automatically captured in the database so it is easy to find the correct photos for that load when questions or claims arise.

By using the Photector app on your Apple or Android phone, your photos are automatically tagged with the date, time, location and seal number of the load.  They are instantly uploaded to the cloud where they are completely trustworthy, unchangeable and fake-proof. Regular cell phone photos can be easily faked so it is hard to accept them as proof.

To try the Photector app for free, sign up for a 14-day free trial.

December 10, 2018 Damage Claim? Wasn’t Me! How to Prove It

The last person in the supply chain often gets blamed for any damage that happened along the way.  Don’t let that be you!

The new Photector app gives you the proof you need to show that the damage didn’t happen on your leg of the trip.

When you pick-up a load, use the Photector app to document the condition so you aren’t blamed for any pre-existing damage.

When you drop the load, use the app again to document the condition so you aren’t blamed for any damage caused by the next guy.

Luckily, the Photector app is quick and easy to use and only takes a minute.

With the Photector app downloaded on any Android or iPhone, you capture an EVENT which includes the date, time, GPS location and up to 20 high resolution photos.  The Photector app stores them in the cloud making EVERY interchange EVENT fake-proof and trustworthy.

With over $1.8 billion dollars in damage claims annually in the transportation industry, you could be getting charged for damages that you didn’t cause. For about a $1 a day, the Photector app will provide proof positive of:

  1. Cargo, Container and Equipment Condition
  2. GPS Location
  3. Delivery Date and Time

Get the proof you need to avoid damage claims with the Photector app 14-day free trial.

December 6, 2018 Container Damage…Millions of Dollars in Port of Wilmington from Florence
See more details in the Port of Wilmington article.

When storms cause container damage, it may be difficult to separate what damage was pre-existing on the container and what damage was caused by the storm.  That can cause endless arguments with your insurance adjuster and customers.

One solution is to use Photector to document the condition of containers upon receipt and departure.  That way you always know which dent, scratch, hole or tear is new and was caused by the storm. Continue reading

December 4, 2018 The Seal is the Secret to Lower Unfair Damage Liability payouts
With Photector photo documentation, it is easy for all users to document the seal with an up-close photo to show its number and condition at the time the equipment or container was interchanged.

When a photo of the seal is taken with the Photector app, that seal number (both letters and numbers) instantly becomes a part of Continue reading

November 29, 2018 3 Rules of Transportation Industry: Condition, Location, Occasion

As a professional in the transportation business, you probably already know the 3 Rules:

  1. Condition – always know the CONDITION of your load, your equipment and your container
  2. Location – always know WHERE you are and your destination
  3. Occasion – always know WHEN you receive and drop cargo (date and time stamp)

Every time you receive a load, you need to document all three. Every time you drop a load, you need to document all three.  Luckily, there is a new app that makes it quick and easy.

Learn how with this short video:

With the Photector app downloaded on any Android or iPhone, you capture an EVENT which includes the date, time, GPS location and up to 20 high resolution photos.  The Photector app stores them in the cloud with Blockchain authentication making EVERY interchange EVENT irrefutable, unchangeable, fake-proof and trustworthy.

With over $1.8 billion dollars in damage claims annually in the transportation industry, you could be getting charged for damages that you didn’t cause. For about a $1 a day, the Photector app will provide proof positive of:

  1. Cargo, Container and Equipment Condition
  2. GPS Location
  3. Delivery Date and Time

Get the proof you need to deny damage claims with a 14-day free trial.

Photector Is Changing The Way Trucking & Logistics Companies Protect Themselves

  • Find out how to prevent damage claims you didn't cause
  • Squeeze more profit out of every trip
  • Save time, hassle & relationships
  • Securely Document the State of Equipment
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